![At the Zappos Call Center]( "At the Zappos Call Center")
- Image by tpeek via Flickr
Deliver Happiness
Yesterday, on my 5 hour flight from Tampa to San Diego to attend the 2010 SHRM Conference, I read an advance copy of “Delivering Happiness: a path to profits, passion and purpose” by the CEO of Zappos.com, Tony HSeih.
Here is my short take on the book.
The first part, which is the growth and development of Tony is pretty boring. Not that his story isn’t kind of cool, it is just not what I wanted to read about in terms of workplace culture, business, or the unique story of Zappos. This stuff takes up the first third of the book. It is quick, but mundane reading.
The balkance of the book, focusing on building businesses, risktaking, investing, and developing a unique success story is fascinating. The information Tiny Hsieh shares is really powerful stuff and well worth the time it takes to read.
My favorite line from the book is a question asked by a Zappos employee on an internal communcation board: “Do Vegans eat animal crackers?”
It reflects the whole wack world that is Zappos. check it out!
Related articles by Zemanta
- Why I Sold Zappos – The first time Amazon.com tried to buy Zappos … (Tony Hseih/Inc.com) (techmeme.com)
- Zappos & free books – “Tribal Leadership” & “Delivering Happiness” (asable.com)
- Zappos’ Shoe Guru Writes About Delivering Happiness! (bloggingwithbeth.com)
- Hsieh details behind-the-scenes tension in Amazon-Zappos deal (techflash.com)
No related posts.
